|eVWParts Customer Service
If you have a question or problem you can reach us best by:
Please use e-mail for quicker response. Customer Service e-mail firstname.lastname@example.org
Customer Service phone 410 544-0671. Your call will be answered as best possible,
Please leave a message if we're busy with your order #, phone number and a brief description.
|eVWParts Return / Refund Policy
New parts in unused condition may be returned within 30 days for a refund less a 15% restocking fee.
Shipping is not refundable. Order cancellations will be subject to the 15% restocking fee.
Cores must be returned within 15 days for refund.
No returns on special order - Many TMI interior products are special order as well as interior curtains.
If you want to exchange parts for parts of same or greater value, we will waive the restocking fee. Shipping will be your responsibility.
|Wrong or Defective Parts - Warranty
If you have ordered parts wrong or we sent wrong part(s), please contact us first at e-mail email@example.com
We will help determine if we sent parts you did not order or if you ordered wrong or if is a website error.
If we sent parts wrong parts, we will pay the shipping back.
If you ordered wrong, you are responsible for shipping the part back and reordering.
They must be sent back first or a replacement ordered.
We will make every effort to get you the right part(s) you need.
Defective parts may be returned within one year for replacement or a refund if the part is no longer available.
Damaged items are not eligible for our return policy.
Damage claims must be made with the shipper.
If you have a defective part, we will repair or exchange it for another part at no cost.
You must ship it to us for inspection and upon confirmation of the defect, we will ship you a replacement free of charge.
This applies to shipping within the United States by Ground shipping only.
We will not pay for International shipping
If you need a replacement quickly, you may order a replacement and return the defective part for inspection and confirmation.
Upon confirmation, we will refund your cost including shipping in the US.
Warranty - Rebuilt Engines and Transmissions - 6 month warranty, excluding overheating, lack of fluids or abuse.
Shipping is based on Fedex and USPS rate tables. We may ship by UPS, DHL, Fedex or US mail at our discretion.
Small items less than two lbs will probably be shipped US mail unless ordered overnight.
For small light orders, you may request US mail and we will try to accomodate.
There will be a $3.00 to $5.00 handling charge added for the extra service.
For International Orders, shipping will be calculated after your order is placed on our website, packaged and weighed.
You will be contacted about the best shipping arrangements.
US postal service is used most often when size and weight permits.
We check US mail, UPS, Fedex and DHL rates and contact you before shipping for payment.
International orders are encouraged to pay by Paypal.
Credit Card orders may be delayed due to credit card fraud. Identification will be required.
For large or heavy items, oversize shipping charges may apply and will be charged separately in addition to the charges calculated by the computer.
For work you would like us to do:
Just pack it in a box, include a note with work to be done, your name, address and phone numbers.
You can send it by US Postal Service or any Parcel or Mailbox place,
a UPS store, or by any number of shipping companies like UPS, FedEX, or DHL.
The US Postal Service is often the best deal.
We can make special shipping arrangements upon your request.
E-mail firstname.lastname@example.org to request special arrangements.
302 Wembly Way
Severna Park, MD 21146
e-mail email@example.com with a description of the problem
To obtain return authorization, simply e-mail us at firstname.lastname@example.org
Returns without authorization will not be accepted and returned to you.